Scheduled Messages
Plan follow-ups ahead of time, reuse templates, and personalize messages with supported variables.
⏳ What this feature does
Scheduled Messages let you queue a WhatsApp message to be sent later at a precise time.
This is especially useful for:
- 🗓️ Quote follow-ups: “Hi, did you get a chance to review the pricing?”
- 🌎 Time-zone aware outreach: Reaching clients when they are awake
- ⏰ Delayed reminders: Gentle nudges for meetings or payments
- 🌱 Staged customer nurture: Drip-feeding information over days
🔗 Shared Template Ecosystem
Scheduled messages can use the exact same shared Message Templates as Batch Sender.
This creates one reusable template system instead of multiple disconnected template sources. You edit a template once, and it updates everywhere.
🧬 Dynamic Variables
Just like templates, Scheduled message content deeply supports variable replacement:
{{name}}: The contact’s name{{number}}: The contact’s phone number
The system dynamically resolves these values at the exact send time using the latest stored contact context.
🛠 Troubleshooting Scheduled Messages
What to check if a scheduled message fails or feels wrong:
- Contact Sync: Does the contact actually exist in the local customer store?
- Variable Validity: Does the selected template use supported variables?
- Queue Status: Check if the task status in the pending list shows success or failure.
[!WARNING] Device Connectivity WhatsApp Web relies on a stable connection to your phone. If your phone is completely disconnected from the internet at the scheduled time, the message may be delayed until the connection restores.
💡 Best Practice
Use scheduled messages for clear next-step actions, not for complex branching sequences.
If a workflow depends on multiple decision paths (e.g., “If they reply A, do B; if they reply C, do D”), keep only the first message scheduled and let the subsequent steps depend on the user’s actual reply. It is not an auto-responder!