Troubleshooting

🛑 Google login fails

First, verify that Google authentication completed successfully.

Checklist:

• Did the browser automatically block third-party cookies or pop-ups?
• Is your browser session stale? (Try hard-refreshing Chrome)
• Are you attempting to authorize a different Google profile than the one actively signed into the browser?

🔑 License binding fails

If the license key is rejected during binding:

Checklist:

• Is the license key valid and copied without leading/trailing spaces?
• Does the bound customer email perfectly match the original purchase record?
• Has the license expired?
• Has the activation device limit been exhausted on other computers?

[!TIP] Device Limits You can manage and revoke active devices directly from your customer portal.

🔒 Paid features are suddenly locked

Paid features are controlled dynamically by the backend.

Checklist:

• Expiry: Did the license pass its expiration date?
• Subscription State: Did your latest recurring payment fail? (Check your bank / Lemon Squeezy portal)
• Status: Check if your backend entitlement is returning a past_due or paused status.

🔌 Connector errors

If AI assistance, text generation, or lead analysis fails:

Checklist:

• API Key: Is the key valid and funded? (Check your OpenAI/Groq dashboard)
• Model Name: Did the provider deprecate or rename the model you selected?
• Network: Is a proxy or strict corporate firewall blocking external API requests?
• Gating: Does your Agent for WhatsApp plan allow this specific connector type?

🛠 What to collect before contacting support

Our support team can help you much faster if you provide the following details upfront:

1. The exact visible error message (Copy the red text)
2. Screenshots or short screen recordings of the failing workflow
3. Scope: Does this affect one user or everyone on your team?
4. Category: Specify if it is a Login issue, Entitlement issue, or Workflow issue.